1.  At the time your reservation is booked, we charge your credit card as follows:
a)  For a vehicle reservation only, we charge only a reservation fee.  It is separate from your ferry fare, and NOT a deposit against it.
b)  For a foot passenger reservation only, we charge the actual cost of your ferry tickets, with no reservation fee.
c)  For a vehicle reservation with a hotel (or hotel and attraction(s)), we collect all monies, i.e. the ferry reservation fee, the cost of your ferry tickets, the cost of your hotel and the cost of your attraction(s), if selected.
d)  For a foot passenger reservation with a hotel (or hotel and attraction(s)), we collect all monies, i.e. the cost of your ferry tickets, the cost of your hotel and the cost of your attraction(s), if selected.

PLEASE NOTE:  IN THE CASE WHERE YOU HAVE PRE-PAID FOR YOUR FERRY TICKETS, If you arrive at our ferry terminal with a vehicle type and/or number of passengers that results in a ticket cost greater than that for which you reserved, provided we are still able to honor your reservation, you will be liable for payment of the increased ticket cost prior to boarding the vessel.

2.  Our refund policy is as follows:
a)  The reservation fee is NON-REFUNDABLE, unless we cancel your sailing and are unable to place you on a subsequent sailing.
b)  The cost of ferry tickets is refundable EXCEPT FOR, in the case of a foot passenger reservation, the cost of a single one-way adult fare.
c)  Hotel and attraction costs are refundable IF THE CANCELLATION IS MADE AT LEAST 7 DAYS PRIOR TO YOUR STAY.  Cancellations past this deadline may result in 100% forfeiture of these monies, depending on the individual hotel or attraction’s refund policy.

There will be no exceptions to our above-stated refund policies, except as provided for in item 5 below.  Additionally, we cannot make refunds to individuals denied entry into Canada for any reason by Canadian Customs or Immigration authorities.  Black Ball Transport cannot be held responsible in any way for individuals who do not hold the necessary documentation to enter a country, or individuals who have any prior felony convictions that may prevent entry into Canada (please note, according to Canadian law, a DUI is considered a felony).

3.  Our change policy is as follows:
a)  Ferry reservations:  provided space is available on the sailing(s) you wish to transfer to, we will allow one change to your reservation without charge.  After that, you will need to cancel your reservation (subject to the provisions of item 2) and make a new one.
b)  Changes or additions to a hotel or activity reservation are subject to availability, and will incur a $10 change fee, as well as any applicable charges based on price differences between newly-reserved items and the originally-reserved items.  We reserve the right to refuse hotel and activity change requests made less than seven days prior to arrival.

4.  Pictures on our web site are representative samples.  The actual hotel room that you stay in may differ slightly from the picture on our site.  Black Ball Transport, Inc. will not be held liable for such differences, nor will it be held liable for images being unavailable.

5.  As part of the reservation process, you agree to let us furnish some or all of the following personal information of yours as necessary to the hotel or attraction to secure the reservation:  your name, phone number, address, number of people in your party, and ages of any children.  You also agree to let us furnish your date of birth, citizenship, and identifying document information to United States and/or Canadian Customs and Immigration authorities.

6.  In the unlikely event that overbooking of a hotel or attraction renders us unable to honor your reservation as originally submitted, our liability shall be limited to one of the following two remedies:
a)  Substitution of the overbooked hotel or attraction with a comparable product of equal or greater value.  In the case of an attraction, a simple re-scheduling may be all that is required.
b)  Cancellation of the reservation and 100% refund of all monies collected in payment for the affected reservation.

7.  As part of the reservation process, unless explicitly stated otherwise, the hotel and attraction fees we collect from you cover only the following items:
a)  Your hotel room basic cost and extra person(s) cost, if applicable.
b)  The basic admission cost of your attraction(s), if selected.
You agree to be held responsible for the added cost at the time of your stay of any incidentals, which include, but are not limited to, such items as room service, restaurant, long distance phone calls, video rentals, etc.

8.  Vehicle reservations not claimed at least 60 minutes ahead in Port Angeles, or 90 minutes ahead in Victoria are subject to forfeiture, and the reservation fee will not be refunded.  For foot passenger reservations, we ask that you arrive at least 30 minutes prior to departure.

9.  Vehicle reservations will be honored only for the specific sailing you reserve and the valid type and length of your vehicle.  If the actual length of your vehicle exceeds the reserved length by more than 5 feet, it may not be possible to honor your reservation.

10.  Black Ball Transport cannot be held responsible in any way for individuals who do not hold the necessary documentation to enter a country.  For more detailed information contact the consulate general or immigration services of the country you are entering.  Also, for Canadian Immigration information, please visit www.cic.gc.ca and for U.S. Immigration information, please visit www.cbp.gov on the web.

11.  Quoted rates are subject to change without notice.

12.  Regulations prohibit ferry passengers on the vehicle deck during crossing unless accompanied by a crewmember.  All goods carried on board must comply with the relevant U.S. Coast Guard regulations on dangerous goods.

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